Ema Raises $77M Series B as Enterprise AI Agents Move From Pilots to Payroll

Ema Unlimited has closed a $77 million Series B led by Bengaluru-based Creaegis, with existing backers Accel, Section 32 and Prosus all increasing their positions in an all-primary round with no debt or secondary component. The raise brings total funding for the three-year-old company to $140 million and, according to reporting from Reworked and TechCrunch, more than quadrupled its valuation from the prior round, though the exact figure was not disclosed. Ema was founded in 2023 by Surojit Chatterjee, a former Google and Coinbase executive, and Souvik Sen, a former Okta executive.

What distinguishes this round from the steady drumbeat of enterprise-AI financings is the operating data behind it. Ema now counts more than 50 enterprise customers and over a million active users generating upwards of 5 million agent actions and queries, per SiliconANGLE's reporting of company disclosures. Revenue has grown roughly 50-fold over two years, net dollar retention sits near 180%, gross margins are around 80%, and the company has booked more than $150 million in multiyear contracts — metrics that read less like a startup chasing logos and more like one converting pilots into recurring, expanding spend.

"Our customers are not running experiments. They are running their HR, IT and finance operations on AI employees at a scale of millions of interactions per year." — Surojit Chatterjee, Co-founder and CEO, Ema Unlimited

The customer detail bears that out. At Wipro, Ema's agents now support more than 240,000 employees across 65 countries, handling roughly 2.9 million queries annually and cutting IT support tickets by half, according to figures reported by SiliconANGLE and Reworked. Hitachi's deployment integrated more than 20 enterprise systems within four weeks and reduced support tickets by 30% while lifting employee efficiency by 70%. Those are production-scale numbers, not proof-of-concept results, and they help explain why existing investors chose to add rather than merely hold their stakes.

The timing matters against a broader backdrop of AI-adoption skepticism. Reworked's coverage cites Deloitte research finding that 84% of companies have not redesigned jobs around AI and only 21% have mature governance models for agentic deployments — a gap between enterprise ambition and execution that has fueled 'pilot fatigue' narratives all year. Ema's raise suggests investors are increasingly willing to pay a premium specifically for vendors that can show they've closed that gap: deep integration into existing ERP and ITSM systems, measurable ticket and cost reductions, and expansion revenue from customers who keep adding workflows rather than churning after a trial.

For the funding market, the round is a data point in a broader rotation: capital is concentrating less around horizontal chat copilots and more around vertical, workflow-embedded agent platforms that can point to retention and margin economics resembling mature SaaS rather than experimental AI spend. Ema says it will use the capital to scale its go-to-market team and expand into APAC and EMEA — a bet that the same production-grade metrics driving its U.S. and Indian enterprise base will translate internationally, where governance and integration requirements are less standardized and the execution risk is correspondingly higher.